Shipping policy

COVID-19

Please be aware that due to flight restrictions, some orders may experience a slight delay. Please allow extra time for your delivery to arrive.

Our day to day lives are being disrupted at the moment, and as a company we are no different. However, BRIOLLY will continue to provide the same seamless experience you have come to expect. 

If you have any questions please contact support@briolly.com, and one of the team will get back to you as soon as possible.

Track your order 

To check on the status of your order please use our order tracking page HERE. If you have any questions regarding your order or need to contact us with questions, please send an email to support@briolly.com

Shipping information

  • We offer FREE tracked delivery for all orders $80 & above. 
  • All ROW orders are shipped directly from our UK & US warehouses within 24-48 hours of the order being placed.
  • Orders received on weekdays before 3:00 PM will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
  • The estimated shipping time begins from the day your order is despatched.
  • Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at support@briolly.com if you have any questions.

Fees

Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with FREE Express shipping.

If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.

Late or lost orders

When placing your order, please make sure that you specify the correct delivery address as BRIOLLY takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at support@briolly.com .We cannot refund or replace lost items until 40 working days after the date of despatch - this is when Royal Mail or Deutsche Post class items as being lost.

If your order is returned to the warehouse due to the address being incorrect, we will ask you to pay the shipping cost required to resend it.

If you refuse to pay the shipping cost, we will deduct it from any refunds made.

Items not received but tracking shows they have been delivered

This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.

Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

When will my order ship out?

Orders could ship in 1-2 business days. During promotional or holiday weeks, your order will ship within 4 business days. If you want to double-check on your order status, send us a note at support@briolly.com

UK- US delivery

All orders are shipped directly from our UK & US warehouses within 1-3 business days of the order being placed.

Orders placed on the weekend will be shipped out on Monday.

The estimated shipping time begins from the day your order is dispatched.

Shipping methods:

  • Standard Shipping (5-7 working days).
  • 2-Day Delivery (2 working days).

International delivery (outside UK & US)

All orders are shipped directly from our UK & US warehouses within 1-2 business days of the order being placed.

Orders placed on the weekend will be shipped out on Monday.

The estimated shipping time begins from the day your order is dispatched.

Shipping methods:

  • Standard Shipping (7-15 working days).
  • Priority Shipping (5-10 working days)

Please note that all customs, taxes, and duties will be paid by the customer. 

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up www.paypal.com.